Shipping policy
Postage & Handling Costs
Items are shipped from our warehouse on the day of payment. Arrival should be within 2-5 business days (depending on the location). Delivery is available for a minimum of $9.95 (this could change depending on the volume, location and your choice of delivery). All costs are in Australian dollars.
Order Tracking
Your order will be delivered by Australian Post via Express Post or TNT Couriers (unless otherwise specified). Once the order has been shipped, tracking details are available should item go missing.
Changing Your Shipping Address
We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your shipping address, we can only do so if it hasn’t left the warehouse.
Delivery
If no one is present to accept delivery, your purchase will be taken to your local Post Office and a notification card will be left.
Please ensure you collect your purchase within 4-5 business days, as after that they will return to us and have to be re ordered.
Returning / Exchanging Your Purchase
We will provide you with a refund or exchange where the goods are faulty or damaged.
We are happy to offer you a full refund, or exchange of your purchase, less the cost of
shipping as long it is returned within 7 days of receiving, providing the goods are unused,
returned with the purchase receipt, and returned in its original packaging.
- Make sure the product is not used *
- Ensure the product is returned in its original packaging
- Make sure to enclose the receipt received with the goods
- Return goods with all the documentation enclosed to: **
AIS Australian Instrument Services Pty Ltd
Unit 1&2, 21 Stud Road
BAYSWATER VIC 3153
AUSTRALIA - We will process your refund / exchange***
*All items need to be returned to us unmarked, without signs of use, and in their original, undamaged packaging.. If the returned item shows sign of damage or use we have the right to decline a refund. In this unlikely event we will notify you by email and return the goods back to you.
** Customers will be responsible for shipping and handling charges for any returns. AIS Australian Instrument Services Pty Ltd recommends sending return parcels via registered post or courier as we are not liable if your return is not received.
*** Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details. Please be advised, when we have received your purchase back, you should receive your refund in 3-5 days ( it can take longer depending upon your bank).